Operational Excellence > Knowledge Management

Knowledge management (KM) is about assembling organisational intelligence by allowing people to improve the way they work in apprehending, sharing, and applying our knowledge. It involves using the plans and experiences of employees, customers and suppliers to refine the organisation's performance. Establishing on what works well leads to better practice, plans and policy. This booklet is designed to help you in finding, using, creating, managing and sharing our knowledge to support improvement in local government facilities by:

• Launching the value of KM and what type of support is available from Manoj Jagram & Associates.
• Providing a portfolio of KM tools, techniques and resources you can easily apply in your everyday work
• Providing approaches to organisational processes which support KM

What Manoj Jagram & Associates Offers

The Manoj Jagram & Associates has an ongoing programme of work with local government colleagues to support knowledge flow across local government, testing out KM tools and techniques for their importance to the industry. These tools and techniques can be applied at every learning opportunity.

The Manoj Jagram & Associates has an ongoing programme of work with local government colleagues to support knowledge flow across local government, testing out KM tools and techniques for their relevance to the sector. These tools and techniques can be applied at every learning opportunity,